Easing an Employee’s Departure

terminationThis morning’s Globe and Mail newspaper had a good article on how mismanaged layoffs can go horribly wrong (http://www.theglobeandmail.com/report-on-business/careers/management/layoffs-can-go-horribly-wrong-if-mismanaged/article12870186/). As a transition coach, I have been present at hundreds of terminations – and not on-site at many more. I can tell you, they run the gamut – from hiring managers who cry during the termination because they feel so bad (trust me, this is NOT good) to others who get it over with in 30 seconds with little regard for the employee (or at least that’s how it looks. I like to think they feel bad or are just not well prepared, that they race through it). I’ve seen companies who prepare well – with the manager and HR present – who follow procedure and still things go sideways. I’ve seen companies with no HR present and a manager who has never done terminated an employee before.

What is the single most important thing? Have a transition consultant present. Trust me, it’s the best $$ you will have ever spent. Why? Because we meet with the manager and HR just prior to the termination to ensure all the t’s are crossed and the I’s are dotted. We coach nervous managers – we script first-time managers – and most importantly, we ensure the employee leaves with his dignity intact. If you are offering transition support after the fact but not on-site at the time of the notice, please know that many employees do not take advantage of the services because they have not built that connection with the transition consultant during the termination itself. You want your employee to find another role. You want your employee to not feel so bad about the experience and think well of your organization. Most importantly, you want your employee to be safe. A transition consultant can do all of this.

Regardless of whether or not you choose transition support and whether or not you have a consultant on-site, here are some tips to follow:

1. Prepare, prepare, prepare. Know the law. Know what you must provide to the employee in terms of notice and severance and know what you want to offer over and above that amount – taking into account the employee’s length of service and position. A lawyer can provide good advice here. A fair package can go a long way toward positioning your organization as a good employer who takes care of its employees – on the way in and on the way out. And please, proof your termination letter. There’s nothing worse that handing an employee a letter chock full of typos – and I’ve seen that, too.

2. Script the manager. The manager should be present at the notice and should speak first. Keep it short and sweet. Do not get into an argument or long discussion. This is not the time or place. Once the message is delivered, thank the employee for her service and exit the room. Leave the rest to the HR professional.

3. Ensure the HR person is scripted. Review the package and details, discuss who the employee can call and what the procedure is. Introduce the transition consultant – if you are providing one at notice – and leave the room. Let the transition coach take over from here. The transition coach will speak with the employee, tell him about the process and services offered and ensure the employee is okay to exit. We even follow up that evening and again in the morning. We build that connection immediately and help ease the transition. We ensure the employee knows there is support and that we will build out a plan with him to help him succeed in finding his next great opportunity. We offer hope.

4. If there is no transition support at the time of notice, ensure the employee is in the right frame of mind to leave – if he is exiting immediately. Offer a cab, even if the employee has a car. She may not be in the right frame of mind to drive. The safety of the employee is paramount. Bear in mind that this is a traumatic time for the employee and everyone reacts differently. Silence is not necessarily acceptance. Above all, ensure the employee leaves with his dignity intact and that folks are not standing around watching the departure. Be sensitive.

Remember, how you treat your employees is reflective of your company. These are just a few pointers. Want more information? Contact me at Goffredo Consulting Group Inc. and learn more about our services. We’re here to help you!

The Sounds of Silence

resumeThis morning one of my clients in transition sent me an e-mail because she had received a particularly nice ‘reject’ letter in response to the on-line submission of her resume. She pointed out that this was in fact the very first response she has received (although, admittedly, she has not submitted all that many resumes through this method and prefers instead to tap into her network for her next opportunity).

It read like this:

Hi Mary,

We would like to thank you for your interest in XYZ Inc. and the position of Recruitment Advisor for which you applied.

We appreciate the time you invested in preparing your resume however, at this time we will be moving forward with candidates whose skill and experience more closely meet our requirements. We encourage you to continue visiting our careers site at www.xyzcompany.com/jobs and apply for future posted positions in our company, for which you qualify.

We wish you every personal and professional success with your job search. Thank you again, for your interest in XYZ Inc.

Sincerely,

The XYZ Recruiting Team

Being in the HR field herself, she admitted she hadn’t really thought all that much about the letter that is generated to candidates but found that she not only liked this one, she appreciated it. I agree that it was well written and personalized – a kinder, gentler let-down.

I’m interested in hearing from companies who send automated letters. Have you given thought to the person on the receiving end of that letter and perhaps taken the time to craft a more personalized version? Or for those companies who send nothing, why is that?

I so often hear from clients that the most frustrating part of submitting a resume (besides the time and effort taken to jump through all of the hoops of some of the submission processes) is the ‘sound of silence’ after hitting the ‘send’ button. Maybe they’re lucky to get a ‘submission complete’ response but an actual letter …. not so often.

For those of you on the recruitment side of the business, take a moment to understand what your company does and, if it’s nothing or not up to par, take the time to make things right. It’s hard enough for folks looking for their next role these days….lots of frustration and anxiety. Do your bit to make it a little easier for them. It just might be you on the receiving end some day.

Oh and recruiting agencies, this goes for you too! When you’ve reached out to candidates and spent time speaking with them, follow up on the status of their candidacy. The next time you reach out, they may not be inclined to speak with you.

Drink Wine and Giggle

drink wine and giggleLast night I had the opportunity to attend the International Coach Federation-Toronto members’ meeting at The Old Mill here in Toronto (where I had my wedding reception by the way).

The guest presenters were Lynne Everatt and Julie Smethurst, authors of “The GREATER Good: Drink Wine and Giggle.” I didn’t know what to expect – but do know that the room is always filled with interesting people and is always a good time (coaches are great to be around!).

Well, the presentation was certainly different. If you had told me everyone in the room would be up and doing the salsa that evening, I would not have believed you. Lynne put on her i-pod and away we went—dancing to the tune of La Vie Es Un Carnaval (Life is a Carnival). Spoiler alert: I don’t like to dance, am very self-conscious but….dance I did!! It was loads of fun and a great ice-breaker.

And that wasn’t even the highlight. One of the exercises from the book is an “I Am From” exercise. We were tasked with writing (on some pretty neat stationery provided) an “I Am From” story about ourselves. There were no rules; nothing had to rhyme.

Julie’s (from the book) went like this:

I am from summers on the beach and memories,
My memories
My story.
I am from determination and conviction.
From the love of a devoted husband
From the bond of mother and child.
Faithful friends sustain me.
I am from a spirit that stirs within me,
A spirit that urges me to dream, to believe and to create.

Wow!

I scribbled this down:

I am from the streets of New York City
Strong….determined…..forthright
I wear my emotions on my sleeve
Devoted friend, wife, mother
Committed to helping others
Honest…frank….passionate
Always striving for what’s just out of reach.

She asked for a volunteer to read aloud (and offered up a bottle of wine). One tentative hand went up (no, it was not mine). Awesome poem. Then another brave soul, then another and another. Nearly the entire room took a turn and the poems were fabulous! We joked that a room of coaches finally got a chance to talk rather than listen. It was a like an AA meeting… [reader: “Hi, I’m John”; audience “Hi John.”] And another observation…all the men took a turn (in a room filled primarily with women).

Anyway, the next time you’re with a group of friends or with your team, try this exercise. You’ll learn a lot about each other and it’s a real feel-good session.

Till next time!

How important is your voice message when looking for a job?

voice mailThere are so many aspects of your ‘brand’ to consider when you are looking for a new position and so many components to your marketing materials. You spend considerable time and expense ensuring you have a professional resume, you work tirelessly on your cover letter (I still don’t read them unless I HAVE to), you print professional business cards, you optimize your Linked In profile and maybe even have created a professional executive summary. Everything’s taken care of right? Wrong. What about your phone message?

I’m in the throes of several recruiting initiatives and am amazed at how many folks forget this one important aspect of their ‘brand.’ A quick reminder:

1. Don’t put your home phone number on your resume if a number of people have access to your home phone, if your phone is not going to be answered professionally ALL THE TIME and if you cannot be assured you will be get your messages (and, really, isn’t that all of us?). In that case, use your cell phone number only.
2. Listen to your outgoing message. Personalize it. When it’s a computerized voice, I figure you can’t be bothered. When it’s only your number, I’m not sure it’s really you. Take the time to record something short and sweet. How about, ‘you’ve reached the cell phone of Alice Goffredo. I can’t take your call right now. If you’ll leave your name, number and a brief message, I’ll get back to you just as soon as I can. Thanks for calling and have a great day!’ The caller knows he/she has reached ME, I ask the person to leave a name AND a number (so I’m not searching for it) and I thank them and wish them well – with a smile in my voice.
3. Then, listen to your messages regularly and get back to people promptly. Whether they are recruiters, hiring managers or folks in your network who you’ve asked to help you. They all deserve a prompt response.

I know we all live in a very busy and frenetic world…take the time to be professional and courteous. It speaks volumes about your brand!

Do You Know How Others See You?

word cloudAs many of you know, I teach the Career Planning and Development course at George Brown College here in Toronto. A recent class focused on self-assessment and I wanted the students to have a better understanding of themselves in order to work on articulating what their strengths are, know what sets them apart from the competition and to build out their ‘competitive advantage.’

The assignment was to ask about a dozen of their friends, colleagues, fellow students, co-workers, family members, etc. to describe them in a few words. I thought it would be a good exercise and a starting point to discussing how others see them, how they can begin to work on any negative descriptors and learn how best to promote the positives they have.

I promised to take part in the exercise myself and sent an e-mail to about 18 people in my network. It was interesting to read the responses (thank you to those who took the time to respond!) but even more enlightening when I put the responses into a Word Cloud builder “ABCya” (www.abcya.com/word_clouds.htm‎) and generated a word cloud. The larger the words in the word cloud, the more times they appeared in the responses.

It was eye-opening to get a visual of how others see you. I recommend the exercise for everyone – but especially for those in transition who are looking to get a better sense of self.

Share yours….if you dare!

Think before you hit ‘send’..it just might save your job!

tweet
Such an interesting story in today’s Globe and Mail newspaper about a young British police liaison who ‘tweeted’ herself out of a job (http://www.theglobeandmail.com/news/world/teen-uk-police-commissioner-tweets-herself-out-of-a-job/article10936640/)

Apparently the newly created Crime Commissioner decided that a good way to bridge the gap between teenagers and police would be to hire a youth commissioner to act as liaison. After what was supposed to be a stringent recruitment process, Paris Brown was hired. Great idea right? You want to engage youth, solicit the assistance of someone young. Makes sense to me.

Except that no one did a check of Paris Brown’s social media presence. Three days after her appointment, a slew of racist, homophobic tweets were discovered to have been made by Paris Brown, including some which boasted of her drinking and drug use. Seems she doesn’t like people whose first language is not English either. Oops.

Interesting that the Crime Commissioner (Ann Barnes by the way), initially defended this young 17 year old woman. She claimed to know she was “not recruiting an angel….not recruiting a police officer….was recruiting a young person, warts and all.” She went on to say that someone’s future should not be “determined by what they wrote on social-networking sites between the ages of 14 and 16….”

Well, if you are hiring a more mature, older person whose adult record was strong, who had good work experience, has acted professionally, who has strong professional references and whose social media presence was good for many, many years….that might be one thing. But when you are hiring a 17 year old, you only have the last few years. Sure, we all might make mistakes when we were teenagers…but we often have years to make up for those transgressions and to set ourselves on the right path. When you are hiring a 17 year old, you have to look at the last few years…..it’s all you’ve got.

The long and short of it….social media is still in its infancy and people are still finding their way. As I tell my sons and my students….don’t broadcast ANYTHING you don’t want your parents to see. I tell my clients to never broadcast anything you don’t want your spouse, your children or your CEO to see. Think before you hit ‘send’…..you can’t take it back!
tweet think

Is Cross Border Shopping Worth Your Time?

cross
Not sure if it’s because I’ve been living in Canada 25 years (this month in fact!)…almost as long as I lived in New York City. But, of course, you can take the woman out of New York City but you can’t take New York City out of the woman!

So much has been written lately about the Target stores coming to Canada. I can honestly say I am not a Target shopper, do not routinely shop there when I go back to New York or Florida to visit all of my friends and family and have never ever travelled to Buffalo just to shop in Target. In fact, except for two – maybe three times in 25 years – I have never gone across the border just to shop (although I do admit to shopping across the border if I am going to Hamburg or Rochester or Chittanango to visit friends and family).

An article in today’s Globe and Mail talked about the pricing between Walmart and Target here in the GTA and how they were comparable – with Walmart just nudging Target with a few lower prices. Big deal. Ho hum. But then the article went on to say that prices at Target in the states were still significantly lower than here in Canada and a few folks interviewed talked about still going to Buffalo to shop at the US Target.

Really? Is your time not worth anything? As a consultant, I am used to thinking in terms of per diem and hourly rates and my time is far too valuable to spend it travelling to Buffalo (it’s Buffalo for gosh sake!) to shop to save a few dollars or to buy that illusive bottle of nail polish not sold in Canada. Time aside, what about the gas expenditure or the food you have to buy (have you seen the food court at the outlet mall??? I wouldn’t eat there if you gave it to me for free).

But that’s beside the point. How about this? The next time you go to Buffalo specifically to shop, pay each and every worker you come across in each an every store an extra $3 to make up for the fact that the minimum wage in Buffalo is $3 an hour less than here in Toronto. Let’s see…how many employees are there at any given time in Target? In Walmart? In Coach? In Banana Republic? In The Gap? In Aeropostale? In Macy’s? Start multiplying that $3….how much are you saving again? Oh, and in that DSW store where you spend hours and stock up on shoes.

Time, gas, food, and $3 to each and every employee in each and every store. Not such a bargain after all. Hope you don’t fall ill and need to go to the emergency room…no universal health care there either. And just to continue…wonder what the square footage cost is for stores in Niagara Falls, New York vs. the GTA. Just sayin’. Now back to talent acquisition, career management and career transition blogging. Stay tuned.
cross border traffic

Cover Letter or No Cover Letter? What’s a candidate to do?

cover letter
I came across a good article today on why recruiters don’t often read cover letters (see http://www.careerealism.com/wont-reading-cover-letter/) .

I agree and have never been a fan of the cover letter for a few reasons.

1. I sometimes just don’t have the time. If I do post a position (vs. directly sourcing candidates – not to worry my clients—I sometimes do both!), I often get 500+ responses. So many are not even relevant for the role that I scan through them in mere seconds and never look at the cover letter. Why should I when the candidate does not have even one of the qualifications required? If they didn’t bother to read the posting and ensure they are qualified…..
2. So many cover letters don’t say anything. They tell me that the candidate is submitting his/her resume for such and such a role….blah, blah, blah. Maybe the candidate takes a few minutes to rehash the job description but does not demonstrate why he/she is a fit for the role.
3. Often the cover letter is not relevant to the role. I’ve had candidates submit a cover letter with a resume and it was addressed to the wrong company…oops!

When do I read the cover letters? When I have so many resumes of candidates who appear to be qualified (this is rare!) and want to narrow down the field further. It often differentiates from candidate from another and helps narrow down the field further. I also tend to read them when a candidate has gone the extra mile and reached out to me directly or comes referred to me through a connection. That is when a cover letter becomes very, very important.

• What makes one candidate different from another?
• Which candidate took the time to research the company and the role and speak to me directly about his/her knowledge, background, skills and expertise?
• Which candidate took the time to learn about the role and was able to clearly articulate why he/she is uniquely qualified for this position?
• What is this candidate’s writing style?
• If grammar, spelling, punctuation and the ability to communicate in writing is important, how qualified is this candidate in this area (assuming he/she wrote the cover letter!) Often a resume is professionally crafted but a cover letter is not. A candidate’s true qualifications can shine here (or the candidate can crash and burn).

I find cover letters nearly impossible to write for my clients (and refuse to do write them for them). My advice: take the time to research and understand the company and what’s important to them (what they stand for, culture, etc.), really understand the role and the responsibilities and the qualifications and how you are an ideal match for that role (or if not a perfect match, where you are aligned and perhaps how you will overcome the areas where you are not as strong) and then craft that customized, unique cover letter. Take the time – do a few drafts – have someone read it. It should be a stand-alone document that complements but does not duplicate your resume.

Get drafting and good luck!

What’s a Student to Do?

studentInteresting article in Monday’s Globe & Mail newspaper on the labour market and how that market needs better career advice and incentives to invest in training for its staff: (http://www.theglobeandmail.com/report-on-business/economy/economy-lab/canadas-labour-pain-13-million-jobless-but-not-enough-skills/article10595715/)
I remember not long ago when my sons were in high school here in Toronto, how proud the school was that the vast majority of their graduating students went on to university. In fact, when my younger son crossed the stage to pick up his high school diploma, they announced where each student was headed. Of the 200 or so who graduated ( don’t know exactly how many were on hand to receive their diplomas since convocation was in October and they actually finished school the prior June), I recall one or two who were still deciding what they were doing after high school, only a handful (as in maybe five) headed to a college and everyone else to one university or another.
While it is encouraging to see so many young people heading off to institutions of higher learning, is it right for everyone? Is university the answer for everyone? Certainly if you have a plan or a goal and that entails a university degree (let’s say doctor, lawyer, pharmacist, investment banker, physiotherapist, etc.), that is certainly the only way to go. But what if you’re good with your hands and want to do something else? What if you don’t want to invest another four years behind a desk at school? What if you want to work for yourself, want a steady income, want to be in the outdoors or simply want to try different options before deciding what to do? A $60,000 investment when you don’t know what you want to do is a lot of money to spend – or borrow!
So many of the students I knew who were graduating with my sons got accepted into universities but at what cost? Many took a number of their courses at pop-up strip mall ‘alternative schools’ just to get the grades to get into those universities. What happens when they get there and those alternatives are not available to them? How do they compete then? How do they differentiate themselves and succeed? But I digress.
More needs to be done at the high school level by teachers and guidance counselors to educate these students on career paths, career choices and the options open to them. Someone first needs to ensure these educators know what’s available to students, where the jobs are, what the post-high school programs are and where. They can no longer routinely teach the same programs and keep churning out students who then have to decide for themselves what to do and where to go.
A university education today is routine for so many people but what’s available to the vast majority after graduating from a general degree program? Where do they go and what do they do? In a world where you need a university degree to be a retail store manager in a mall despite perhaps having no other qualifications or experience, is a world in which something is wrong. When so many young people have a university degree and no jobs, something is wrong. When so many students are unemployed after university and go on to get master’s degrees and are still unemployed or are stringing several part-time jobs together to make ends meet and pay off their debt, tells us the system is not working.
We need to do more to encourage students to look at all of their options … to think about what they like to do and what they excel in. And then give them the support and tools and training they need to succeed in life. We need to give them the knowledge to understand how to prepare for the career that might be right for them. How to land a good job, to support themselves and their families, to be contributing members of our society.
I’m trying to do that…one student at a time…or as is the case now…in one classroom at a time. What are you doing?

What’s Your Credibility Worth?

recommend

As a career transition and career management professional, it’s my business to be well connected.  As the principal of a boutique consulting practice, it’s also my business to be constantly networking.  And finally, as a recruiter, I darn well better be connecting with folks through multiple channels – in person, by phone, via social media. My network is large and diverse – and filled with people I know well and those I hardly know at all but who are part of my network for current or future business opportunities.

I often encourage people to contact me if they want to be connected to someone in my network and I take the time to make that connection.  If I know them really well and can recommend them, I do that too.

What makes me crazy are the folks who reach out to me and ask me to refer them (actually to recommend them) to people within my network when they don’t even know me.  If I don’t know you, haven’t worked with you and can’t speak to your work ethic, your qualifications, your experience, etc. how can I possibly recommend you?  A recommendation is defined by Wikipedia as an assessment of “the qualities, characteristics, and capabilities of the person being recommended in terms of that individual’s ability to perform a particular task or function.”

Please don’t ask me to do that.  Don’t ask that of anyone you don’t know and who can’t honestly speak for you.  As for me, I’ve spent my career building my brand and my network of colleagues and other professionals know that if I recommend someone, it’s because I believe in that person.  It would ruin my credibility if I were to start referring people that I don’t honestly know.

Imagine this.  You reach out to me, don’t really know me, but want me to recommend you to someone in my network.  I do it.  You don’t live up to the recommendation and my contact gets back to me and asks “what gives?”  I have to admit I don’t really know you.  Do you think that person will take a referral from me ever again?  I think not.  Creditability ruined.

Is it familiarity that breeds this behavior?  Is it things like “endorsements” on Linked In where you only have to click to “endorse” someone?  Every day at least half a dozen people I haven’t worked with endorse me for skills they cannot possibly assess.  I don’t accept the endorsements and delete those folks from my connections.  Some people accumulate those endorsements and think the more they have, the better.  I don’t think so.  It’s all about your reputation; it’s all about your brand.

At the end of the day, our reputations – our brands – speak volumes about who we are.  If I know you and if I’ve worked with you and if I want to refer you, I will.  Reputation is everything.